FAQ

FREQUENTLY ASKED QUESTIONS

How many feathers are in the bulk pack?

Our bulk-packed feathers are packed by weight. 1/4lb, 1/2lb, etc. In the description for each item is the approximate quantity. For example, a 1/4lb pack of turkey rounds will have about 40 feathers.

 

Are your feathers cruelty free?

Feathers play a fascinating role in numerous industries, with the majority being sourced as byproducts of the meat industry. Common birds like hens, turkeys, pheasants, roosters, geese, and ducks contribute feathers that would otherwise go to waste. Crafters and designers have found innovative uses for these discarded feathers, turning what was once waste into valuable materials.

It's essential to note that many feathers come from birds raised for meat production, creating a sustainable and eco-friendly approach to resource utilization. This practice not only reduces waste but also adds value to the entire production chain.

On the other hand, exotic feathers from birds like peacocks, ostriches, and macaws are collected through a different method – natural molting. This process ensures that no harm is done to the birds in the pursuit of their feathers, highlighting a commitment to ethical sourcing.

 

Where are you located?

Ventura, a charming coastal town just an hour north of Los Angeles, California.

 

I can't login!

In August 2024 we changed website providers and some of the details of user accounts was not copied over. Please create a new account. If you need information on past orders, please call or email.

 

Can I pickup my package?

We don't have a retail store for you to browse, but you are welcome to come by and pickup your order. If you live near us in Ventura, California, then just note on your order that you want to come pick it up and we will refund your shipping and send you an email when your order is ready. It usually takes us an hour or so to get pickup orders ready (No, we're not slow. Its just first come first serve on order processing :) If you are in a super hurry or need after-hours service, please call and we will accommodate you if at all possible.

 

How fast do we ship?

Order processing is typically 1-2 business days. Certain products, like ostrich feathers or custom dyes may take longer to process. Our shipping department is closed on weekends and major holidays. Please note that large ostrich feathers or custom dyes may delay your order processing by a day or two. If you must have same day shipment on your large ostrich feather order, then please contact us. We can almost always accommodate you.

 

I haven’t received my package.

If you haven't received your package, the first step is to track it using the tracking number provided in your shipping confirmation email. If its still in transit, hold tight and you should get it soon. Certain expedited shipping options have delivery guarantees on them. If your order was expedited and didn't meet the delivery guarantee, please call us at 1-800-468-6048 and we can get a claim started for you. 

Do you accept returns?

On most products we accept returns within 30 days of the shipping date. 

 

What does my order status mean?

After you place your order, it goes through three levels of processing on its way to you. Here's what they mean.

"New": Your order was just placed. We will make sure all items are in stock and contact you if there's any special processing requires, like custom dye. Most orders only stay in "New" status for a couple seconds while checked by the computer.

"Awaiting Fulfillment": This means your order has been checked, printed and gone to our warehouse where the pickers and packers do their job putting it together for you and shipping it out.

"Shipped": Just what it says. Your order has shipped. You will receive an automated email with the tracking number.